Don't Buy Sears Appliances

It's been almost 2 weeks now without a fridge. Oh, did I forget to mention that? I would like to advise everyone NOT to buy appliances at Sears Canada. We have had nothing but headaches dealing with their customer service and deliveries. Back in August, we had our brand new stainless steel Kenmore Pro line fridge ($3000 +) delivered late after waiting one full day (7am - 5pm as the time frame was specified). After many calls to distribution and them having no way to contact their driver, nobody had a clue where the fridge was by 8:30pm that evening. We finally got delivery the next afternoon after again being given a day-long delivery window.

So a short while ago, the fridge suddenly started losing it's cooling effects, so we assumed the compressor had gone. Again, I called Sears service early that morning and was given a service call date of 3 days later - with again a day long time window. Late that night, a service guy came by, had a quick look at the fridge, told us it wasn't the compressor but was most likely a freon leakage internally. Well, now we knew we had trouble. Trying to get Sears to replace this fridge was about to be the newest challenge.

The service guy was supposed to file a report stating that fixing the problem would just be too huge a problem. We had to call Sears customer service countless times to report this. They had no notice of any report. We then went back and forth between the service guy and Sears' service department. Everyone kept blowing off our problem, stating they would 'call us back.' Ya, right! Finally, after my husband called the Sears store multiple times where we bought the fridge, and hunted down the manager, we managed to get them to reluctantly replace the fridge. We are now still waiting for the delivery date - and the famous day long delivery window. My hubby is taking the day off this time, just to ensure we receive delivery. We'll see about this.

My advice after all our headaches is DON'T BUY APPLIANCES FROM SEARS!